.conv-page[data-v-5dfd8e69]{height:100vh;overflow:hidden;padding:28px;background:radial-gradient(circle at top,#3ea0e3,#2b6fbb 55%,#1c4d9a);font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif}.conv-shell[data-v-5dfd8e69]{height:100%;background:#fff;border-radius:14px;overflow:hidden;display:grid;grid-template-columns:320px 1fr;box-shadow:0 12px 30px rgba(10,32,80,.25)}.conv-list[data-v-5dfd8e69]{background:#f7f9fc;border-right:1px solid #e6edf5;display:flex;flex-direction:column;height:100%;min-height:0}.list-top[data-v-5dfd8e69]{padding:16px;border-bottom:1px solid #e6edf5}.refresh-btn[data-v-5dfd8e69]{background:#1e88e5;color:#fff;border:none;padding:10px 16px;border-radius:8px;font-size:14px;cursor:pointer;box-shadow:0 6px 16px rgba(30,136,229,.25)}.change-btn[data-v-5dfd8e69]{background:linear-gradient(135deg,#ff5b84,#e51e46);color:#fff;border:none;padding:9px 14px;border-radius:10px;font-size:13px;cursor:pointer;box-shadow:0 8px 18px rgba(229,30,70,.28);display:inline-flex;align-items:center;gap:6px;transition:transform .15s ease,box-shadow .15s ease}.change-btn[data-v-5dfd8e69]:hover{transform:translateY(-1px);box-shadow:0 12px 24px rgba(229,30,70,.32)}.change-icon[data-v-5dfd8e69]{width:16px;height:16px;-o-object-fit:contain;object-fit:contain;filter:brightness(0) invert(1)}.list-title[data-v-5dfd8e69]{font-size:18px;font-weight:600;padding:16px;color:#1f2d3d}.session-list[data-v-5dfd8e69]{padding:0 12px 16px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:10px;min-height:0}.session-item[data-v-5dfd8e69]{border:1px solid #e3ebf5;background:#fff;padding:12px 14px;border-radius:10px;text-align:left;cursor:pointer;transition:all .2s ease;position:relative}.session-item.active[data-v-5dfd8e69],.session-item.unread[data-v-5dfd8e69]{background:#e8f4ff;border-color:#c8e2ff}.session-delete[data-v-5dfd8e69]{position:absolute;right:12px;top:50%;transform:translateY(-50%);background:#e53935;border:1px solid #d7e0ea;color:#fff;font-size:12px;padding:6px 8px;border-radius:6px;cursor:pointer;opacity:0;pointer-events:none;transition:opacity .2s ease,box-shadow .2s ease}.session-item.active .session-delete[data-v-5dfd8e69],.session-item:hover .session-delete[data-v-5dfd8e69]{opacity:1;pointer-events:auto}.session-delete[data-v-5dfd8e69]:hover{box-shadow:0 4px 10px rgba(229,57,53,.2)}.session-row[data-v-5dfd8e69]{display:flex;align-items:center;gap:10px;font-weight:600;color:#1f2d3d}.dot[data-v-5dfd8e69]{width:10px;height:10px;border-radius:50%;background:#e53935}.session-sub[data-v-5dfd8e69]{margin-top:6px;font-size:12px;color:#607089}.conv-chat[data-v-5dfd8e69]{display:flex;flex-direction:column;background:#fff;height:100%;min-height:0}.chat-header[data-v-5dfd8e69]{padding:16px 20px;display:flex;align-items:center;justify-content:flex-end;border-bottom:1px solid #e6edf5}.agent-info[data-v-5dfd8e69]{display:flex;align-items:center;gap:12px;background:transparent;border:none;cursor:pointer;padding:0;text-align:left}.agent-info[data-v-5dfd8e69]:focus{outline:none}.avatar[data-v-5dfd8e69]{width:44px;height:44px;border-radius:50%;background:#d9e8ff;display:flex;align-items:center;justify-content:center;font-weight:700;color:#2b6fbb}.agent-name[data-v-5dfd8e69]{font-size:18px;font-weight:700;color:#1f2d3d;display:inline-flex;align-items:center;gap:6px}.agent-caret[data-v-5dfd8e69]{width:0;height:0;border-left:5px solid transparent;border-right:5px solid transparent;border-top:6px solid #1f2d3d;margin-top:2px}.agent-sub[data-v-5dfd8e69]{font-size:12px;color:#607089}.chat-body[data-v-5dfd8e69]{flex:1;padding:18px 24px;background:#fff;overflow-y:auto;display:flex;flex-direction:column;min-height:0;scrollbar-color:#1e88e5 #e6edf5;scrollbar-width:thin}.chat-body[data-v-5dfd8e69]::-webkit-scrollbar{width:8px}.chat-body[data-v-5dfd8e69]::-webkit-scrollbar-track{background:#e6edf5;border-radius:8px}.chat-body[data-v-5dfd8e69]::-webkit-scrollbar-thumb{background:#1e88e5;border-radius:8px}.message-row[data-v-5dfd8e69]{display:flex;align-items:flex-end;gap:10px;margin-bottom:12px}.message-row.from-agent[data-v-5dfd8e69]{flex-direction:row-reverse}.message-row.from-system[data-v-5dfd8e69]{justify-content:center}.message-row.from-system .bubble[data-v-5dfd8e69]{align-items:center;text-align:center}.msg-avatar[data-v-5dfd8e69]{width:32px;height:32px;border-radius:50%;-o-object-fit:cover;object-fit:cover;border:1px solid #d7e0ea;background:#fff}.notice-card[data-v-5dfd8e69]{background:#f4f6f9;border-radius:10px;padding:14px 16px;color:#58667e;font-size:13px;margin-bottom:18px}.notice-sub[data-v-5dfd8e69]{margin-top:4px;color:#8894a7}.bubble[data-v-5dfd8e69]{max-width:70%;padding:10px 14px;border-radius:12px;font-size:14px;box-shadow:0 4px 10px rgba(30,136,229,.08);display:flex;flex-direction:column;gap:6px}.bubble.visitor[data-v-5dfd8e69],.bubble[data-v-5dfd8e69]{background:#f1f4f8;color:#1f2d3d}.bubble.agent[data-v-5dfd8e69]{background:#1e88e5;color:#fff}.bubble.system[data-v-5dfd8e69]{background:transparent;color:#7f8a99;box-shadow:none;padding:0}.bubble-time[data-v-5dfd8e69]{font-size:11px;color:hsla(0,0%,100%,.8);align-self:flex-end}.bubble.visitor .bubble-time[data-v-5dfd8e69]{color:#7b8794;align-self:flex-start}.chat-input[data-v-5dfd8e69]{padding:16px 20px;display:flex;gap:12px;border-top:1px solid #e6edf5;background:#f7f9fc}.message-input[data-v-5dfd8e69]{flex:1;border:1px solid #d7e0ea;border-radius:8px;padding:10px 12px;font-size:14px}.send-btn[data-v-5dfd8e69]{background:#1e88e5;color:#fff;border:none;padding:10px 18px;border-radius:8px;font-size:14px;cursor:pointer;box-shadow:0 6px 16px rgba(30,136,229,.2)}.form-group[data-v-5dfd8e69]{margin-top:14px;display:grid;gap:6px}.form-label[data-v-5dfd8e69]{font-size:13px;color:#58667e}.form-select[data-v-5dfd8e69],.form-textarea[data-v-5dfd8e69]{width:100%;border:1px solid #d7e0ea;border-radius:8px;padding:8px 10px;font-size:14px}@media (max-width:960px){.conv-shell[data-v-5dfd8e69]{grid-template-columns:1fr;height:auto}.conv-list[data-v-5dfd8e69]{max-height:40vh}}.modal-mask[data-v-5dfd8e69]{position:fixed;inset:0;background:rgba(10,18,36,.45);display:flex;align-items:center;justify-content:center;z-index:20}.modal-card[data-v-5dfd8e69]{width:min(420px,90vw);background:#fff;border-radius:14px;padding:20px 22px;box-shadow:0 16px 40px rgba(10,32,80,.3)}.modal-title[data-v-5dfd8e69]{font-size:16px;font-weight:700;color:#1f2d3d}.modal-text[data-v-5dfd8e69]{margin-top:10px;font-size:14px;color:#58667e;line-height:1.5}.modal-actions[data-v-5dfd8e69]{margin-top:18px;display:flex;justify-content:flex-end;gap:10px}.modal-btn[data-v-5dfd8e69]{border:none;border-radius:8px;padding:8px 14px;font-size:14px;cursor:pointer}.modal-btn.cancel[data-v-5dfd8e69]{background:#f1f4f8;color:#58667e}.modal-btn.confirm[data-v-5dfd8e69]{background:#e53935;color:#fff}.toast[data-v-5dfd8e69]{position:fixed;right:50%;bottom:50%;transform:translate(50%,50%);background:rgba(20,32,52,.92);color:#fff;padding:12px 16px;border-radius:10px;font-size:14px;box-shadow:0 12px 24px rgba(0,0,0,.2);z-index:30}